People gathered around a table with post it notes and planning documents


Delivering Parramatta's future


One of Council’s most important documents is the Delivery Program. This is a three-year business plan that outlines how Council will deliver its core services, activities, programs, projects, budget, and fees and charges. 

With your help, in 2017 we started to set out Council’s goals for the next three years and created the Delivery Program 2018-2021 to identify the projects we would focus on and the cost to supply those services.

A component of the Delivery Program is an annual Operational Plan. This is reviewed each year to ensure Council’s activities are still in line with its priority goals, and that they are achievable and in line with budget.

It has been twelve months since we started implementing the Delivery Program 2018-2021. Now it is time to review the year that was (as set out in the Operational Plan and Budget for 2018-2019), and create a new Operational Plan and Budget that prepares for the next twelve months.

In May 2019, Council invited the community to provide feedback on the Draft Operational Plan and Budget for 2019-2020 and on our priorities for the next twelve months. Thank you to everyone who contributed their thoughts. All responses are now being considered by the project team in the preparation of the final version of the Operational Plan and Budget 2019-2020, which will be put to Council for endorsement in late June 2019. We will keep you updated on this page as this project progresses.

Information about the Delivery Program

We’ve prepared a summary of our progress, including key achievements from the Operational Plan and Budget for 2018-2019, outlined what adjustments were required and as a result, identified what Council’s priorities are for the Operational Plan and Budget 2019-2020. These changes have also been reflected in a revised Delivery Program 2018-2021. You can read the summary in Arabic, English, Hindi, Korean and Simplified Chinese, as well as the FULL revised Draft Delivery Program 2018-2021 in the ‘resources’ panel to the right. The FULL draft has four parts:

  • Part 1: provides context and discusses how the Plan was developed, how priorities were determined and how these priorities align to the Community Strategic Plan
  • Part 2: details the services, principal activities, focus areas and programs of the Council over the life of the Plan.
  • Part 3: presents the budget for the next two years and an annual breakdown. It also includes projects by Directorate, the Revenue Policy and the Rating and Charges Structure for 2019/20.
  • Part 4: details the schedule of Fees & Charges for 2019/20 inclusive of an explanation of Council’s pricing policy and any proposed changes for the current financial year.


Find out more

The Delivery Program is a document/business plan that sets out what Council will do for a three year period. It focuses on activities where Council has control over the outcomes. This could be a service we deliver, a project we collaborate on or where we advocate on behalf of the community for better outcomes.

The Operational Plan is a yearly review of our progress towards meeting the goals in our three year Delivery Program. Each year, Council is required to monitor our progress, including the activities and projects planned, associated budgets, rates, and fees and charges. A Draft Operational Plan and Budget for the next twelve months is created and is made available for 28 days for you to comment on. Don’t miss the opportunity to have your say on the Draft Operational Plan and Budget for 2019-2020. Provide your feedback today using the form below.

For more information, contact Council's project officer on or call 02 9806 5050 from 8.30am to 5.00pm, Monday – Friday.


Updated 29 May 2019 

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